Dispute & Chargeback Policy

At BackyardHomeOutlet, your satisfaction is our highest priority. We understand that concerns may occasionally arise, and we're committed to resolving them quickly, fairly, and professionally.

This policy explains the best way to resolve any issues related to your order before initiating a payment dispute or chargeback.

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We're Here to Help – Please Contact Us First

Before contacting your bank or credit card provider to file a chargeback, we kindly ask that you reach out to our Customer Support team.

Most issues—including delayed shipments, damaged products, incorrect items, refunds, or cancellations—can be resolved much faster by working directly with us.

Our goal is to provide a fair and timely resolution without the need for a formal payment dispute.

You can also reach us through our Contact Us page.

Please give us the opportunity to resolve your concern first.

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Order Issues

Haven't Received Your Order?

Please review the estimated delivery times outlined in our Shipping Policy.

If your order has exceeded the estimated delivery window, contact us and we'll gladly investigate the shipment, provide an update, or coordinate with the carrier or manufacturer when necessary.

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Received a Damaged or Incorrect Item?

We're committed to making it right.

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the product
• Photos of the packaging (if applicable)
• A brief description of the issue

We'll work quickly to arrange a replacement, repair, or refund when appropriate.

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Need to Request a Return or Refund?

Please review our Return & Refund Policy for complete instructions.

Our support team is happy to guide you through the return process and answer any questions you may have.

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Our Policy on Chargebacks

At BackyardHomeOutlet, we are committed to resolving customer concerns fairly and efficiently.

Because many of our products are shipped directly from manufacturers and freight carriers, some issues may require coordination with our suppliers. We appreciate your patience while we work toward the best possible solution.

In nearly every case, contacting us directly results in a faster resolution than filing a chargeback.

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Fraudulent Chargebacks

A chargeback is a formal payment dispute submitted through your bank or credit card provider.

A fraudulent chargeback (sometimes referred to as "friendly fraud") occurs when a customer disputes a legitimate purchase after receiving the product or services, or files a dispute without first attempting to resolve the issue with the merchant.

BackyardHomeOutlet reserves the right to provide supporting documentation—including order confirmations, shipment tracking information, delivery confirmations, customer communications, and signed freight delivery receipts—to contest invalid or fraudulent chargebacks.

Customers who intentionally misuse the chargeback process may be refused future purchases.

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We Want to Resolve Your Issue

Whether your concern involves shipping, product quality, returns, or warranty support, our team is here to help.

Please contact us first so we can work together to find the quickest and most appropriate solution.

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Contact Us for the Fastest Resolution

If you have any questions or concerns regarding your order, please reach out to our Customer Support team.

BackyardHomeOutlet

E-Mail: sales@backyardhomeoutlet.com

Phone Number: +1 (585) 981-8240

Address: 4408 Waskom Dr, Plano, Texas 75024, United States

Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM CST